Refund Policy

Effective Date: 16 March 2025 | Last Updated: 16 March 2025

At Helion 360, we are committed to delivering high-quality creative and digital services. This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Policy

All sales of services are subject to a formal project agreement agreed upon by both parties prior to commencement. Once work has begun, fees paid are generally non-refundable except as described below.

2. Deposits

A deposit is required before most projects begin to cover initial planning and early-stage work. Deposits are non-refundable once work has commenced. If a project is cancelled before any work starts, the deposit may be refunded at our discretion minus any administrative costs.

3. Project Cancellation by Client

• If you cancel after work has commenced, you will be billed for all work completed up to the cancellation date at our standard rate.
• Any amount paid in excess of completed work will be refunded within 14 business days.
• Cancellation requests must be submitted in writing to shivma@slideteam.net.

4. Project Cancellation by Helion 360

If Helion 360 cancels a project due to circumstances within our control, we will refund all fees paid for work not yet delivered and assist in transitioning the project if required.

5. Revisions and Dissatisfaction

If you are not satisfied with a deliverable, please contact us within 7 days of delivery. We will work to resolve the issue within the agreed revision scope. Refunds are not issued for work completed in good faith that meets the agreed project brief, even if preferences change.

6. Digital Products and Downloads

Digital products, templates, or downloadable assets are non-refundable once delivered and accessed.

7. Subscription Services

• You may cancel at any time, with cancellation taking effect at the end of the current billing period.
• No partial-month refunds are issued unless otherwise agreed in writing.
• Unused service credits do not carry forward after cancellation.

8. How to Request a Refund

Email us at shivma@slideteam.net with:

• Your full name and company name
• Project or invoice reference number
• Reason for the refund request and any supporting documentation

We will review and respond within 5 business days. Approved refunds will be processed within 14 business days via the original payment method.

9. Contact Us

• Company: Helion 360
• Email: shivma@slideteam.net
• Phone: +91 97813 61028
• Address: House Number 1028, Sector-19