Effective Date: 16 March 2025   |   Last Updated: 16 March 2025

At Helion 360, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal or business information when you visit our website or use our services.

1. Information We Collect

Information you provide:
When you fill out a contact form, request a quote, or subscribe to our newsletter, we may collect details such as your name, email address, phone number, company name, and message content.

Automatically collected data:
When you visit our website, we automatically access technical information, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. We don't store this information permanently.

Cookies and tracking technologies:
We use cookies and similar technologies to enhance your browsing experience. For more details, please refer to Section 5.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quote requests, and provide customer support
• Deliver the services you have requested
• Send newsletters and marketing communications (if you have opted in for such communication)
• Analyze website usage and improve user-experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure website security

3. Legal Basis for Processing

We process your data based on:

• Consent: When you explicitly agree (e.g., newsletter subscription)
• Contract: When processing is necessary to deliver a service
• Legitimate Interests: To improve services and protect our business
• Legal Obligations: When required by applicable law

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information, only in the following cases:

• Service Providers: Trusted partners who assist in operating our website and delivering services under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction

5. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential Cookies: Required for core website functionality (cannot be disabled)
• Analytics Cookies: Help us understand user-behavior (used with your consent)
• Preference Cookies: Remember your settings for future visits

You can accept or reject non-essential cookies via the cookie banner on your first visit. You may also manage cookies through your browser settings, although disabling them may affect website functionality.

6. Data Retention

We retain personal data only as long as necessary to fulfill purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, access controls, and regular security reviews. However, please be aware that no method of data transmission over the internet is completely secure.

8. Your Rights

You have the following rights on your personal data:

• Access: Request a copy of your data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how your data is processed
• Portability: Request transfer of your data
• Objection: Object to processing, based on legitimate interests
• Withdraw Consent: Opt out of marketing at any time

To exercise your rights, contact us at +1-408-215-1583. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and request you to review their policies separately.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe such data has been collected, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by updating the "Last Updated" date above. Continued use of our website indicates acceptance of the revised policy.

12. Contact Us

Company: Helion 360
Email: info@helion360.com
Phone: +1-408-215-1583
Address: 1350, Avenue of the Americas, New York, 10019.